Privacy Policy

We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy (together with our website terms, terms of engagement and cookie policy) applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. About Us

www.crispcontractor.co.uk (“The website”) is a website operated and owned by Crisp Contractor Ltd (“We”, “Us”). We are registered in England and Wales under company number 08494819. Our registered office address is Second Floor, 17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ. Our VAT number is 160 8287 03.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Crisp Contractor Ltd.

2. What Are Your Rights?

  1. Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data.
  2. Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent by contacting us. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes contact us.
  3. Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. 
  4. Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please contact us, specifying why you would like us to do so.
  5. Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller. You can use the Export All Data functionality at any time to export your data.
  6. Right to object: In certain circumstances you may object to our processing of your personal data. 
  7. Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. 
  8. Make a complaint: You may make a complaint about our data processing activities to a supervisory authority. In the UK this is the Information Commissioner's Office (ICO). Further details can be found on their website at https://ico.org.uk.
  9. Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please email marketing@crispcontractor.co.uk

You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner's website at https://ico.org.uk/

3. What Data Do We Collect?

Some data will be collected automatically by Our Site (for further details, please read our Cookie Policy), other data will only be collected if you voluntarily submit it, for example, when signing up for our newsletter, completing a contact form or signing up to our services. Depending upon your use of Our Site, We may collect some or all of the following data:

  • name
  • business/company name
  • job title
  • profession
  • rate of pay
  • contact information such as email addresses and telephone numbers
  • a record of any correspondence between us
  • demographic information such as post code, preferences and interests
  • financial information such as credit/debit card numbers
  • IP address (automatically collected)
  • web browser type and version (automatically collected)
  • operating system (automatically collected)
  • a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected)

Your Personal Data 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. How Do We Use Your Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

  • Providing and managing your Account
  • Providing and managing your access to Our Site
  • Personalising and tailoring your experience on Our Site
  • Supplying Our services to you
  • Personalising and tailoring Our services for you
  • Responding to communications from you
  • Supplying you with email newsletters that you have subscribed to (you may unsubscribe or opt-out at any time)
  • Market research
  • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news and offers on Our services.

5. How and Where Do We Store Your Data?

We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal and financial data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction. 

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

Where we utilise third parties to help provide our services, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. How Long Do We Keep Your Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We keep personal data for as long as necessary to provide our services or for other essential purposes such as complying with our legal obligations. The default standard retention period for accounting records is six years plus current, otherwise known as six years + one. This is defined as six years after the last entry in a record followed by first review and/or destruction to be carried out in the additional current (+ one) accounting year.

7. Who do we share your data with?

We may share your data with other companies in Our group. This includes Our holding company and its subsidiaries.

We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, one of our group companies or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

Occasionally, you may wish for us to share your data with other 3rd parties such as banks, reference agencies or financial advisors. We will only ever do this with your explicit consent and in these circumstances take no responsibility for how they use the data we provide.

We use subcontractors from time to time to provide elements of the service, this requires the sharing of data. We will always ensure that we have appropriate contractual arrangements in place

8. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

9. Links to Other Sites

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

10. Changes to Our Privacy Policy

We may change this Privacy Policy as we deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

11. Contact Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at marketing@crispcontractor.co.uk.

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